Frequently asked questions
Answers to the most common questions about PronoBot: setup, accounts, matches, language and visuals.
The bot does not respond. What should I do?
Commands only work in a server, never in DMs. Check that the bot can see the channel and send messages there, or re-invite it with the official link, which grants Administrator. If you just used the command, wait a few seconds: every command has a short cooldown.
Why can't I create matches?
Creating matches is for managers. An admin has to set the manager role with /pb config managerrole and give it to you. With no role set, only members with the Discord Administrator permission can create matches.
The bot says I don't have an account.
Open your account with /pb open. Betting never creates one. Accounts are per server, so you need one on each server where you play.
A command says it has been disabled on this server.
An admin disabled it with /togglecommand. They can list disabled commands with /togglecommand action:list and turn one back on with action:enable.
Is PronoBot free?
Yes, PronoBot is free for every server, canvas visuals included. Every prediction feature is available without paying.
Is real money involved?
No. Bets only use virtual coins that belong to each server. They cannot be bought or sold.
How do I turn on the generated visuals?
They are on by default for new servers: Sport and Free match announcements, confirmations and DMs are generated images. It is free. An admin turns them off with /pb config images:false and back on with images:true.
What language does the bot use?
Replies follow the server's language option (French by default, or English). Command descriptions appear in English only for Discord clients set to English (US), and in French for everyone else. /help, the tutorial, the welcome message and the confirmation cards follow that language too. Only the server logs always stay in French.
What happens to bets when a match is cancelled?
Every pending stake is refunded in full, and each bettor gets a DM with the reason and their new balance. The same refund happens when a match is deleted. Note that settling a free match with No winners refunds nobody.
Who can create matches?
Managers: members with the manager or admin role set in /pb config, or with the Discord Administrator permission. Other members can bet but cannot create matches.
Question not answered here? Ask on the support server or browse the documentation.